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Restoration Company

Richmond, VA Area

24/7 Emergency Services 

12-Month Labor Warranty 

Free Estimates in 48 Hours

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Restoring Your Home and Peace of Mind

When disaster strikes, Five Stars Restoration is your beacon of hope in Richmond, VA, and surrounding areas. We're not just another restoration company; we're your neighbors, committed to bringing your property back to life. Since 2016, we've been the go-to team for homeowners and businesses alike, offering a comprehensive suite of restoration services that cover everything from water damage to full-scale renovations.


Our in-house crew, led by our hands-on owner, treats every project with the same care and attention we'd give our own homes.

What sets us apart? It's our unwavering commitment to your satisfaction. We don't just fix the visible damage; we restore your peace of mind. With our 24/7 emergency services, free estimates within 48 hours (and within a 50-mile radius), and a solid 12-month labor warranty, we've got you covered from start to finish.  Plus, we will help facilitate your insurance claim process between you and your insurance adjuster.


Ready to experience the Five Stars Restoration difference? Contact us today and let's get your life back on track.

Why Choose Us

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24/7 Emergency Services

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Free Estimates Within 48 Hours

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12-Month Labor Warranty

Five Stars Restoration
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The Owner Oversees All Projects

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Excellent Customer Satisfaction

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Insurance Claims Assistance

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Fire Damage Restoration

When fire leaves its mark, we're here to erase it. Our fire damage restoration service goes beyond surface-level cleanup. We tackle everything from soot removal to structural repairs, ensuring your property is restored to its pre-fire condition. With our experienced team at the helm, we'll have your space looking and feeling like home again in no time.
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Mold Remediation and Removal

Mold isn't just unsightly; it's a health hazard. Our mold remediation experts use state-of-the-art techniques to not only remove existing mold but also prevent future growth. We'll identify the source, contain the spread, and thoroughly clean affected areas, ensuring your environment is safe and healthy once more.
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Renovations and Flooring

Sometimes, restoration calls for a fresh start. Our renovation services can transform your space, combining necessary repairs with desired upgrades. From installing new flooring to complete room makeovers, we'll work with you to create a space that's not just restored, but renewed. And yes, our owner trusts us so much, we've even renovated his own home!
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Storm Damage Restoration

Mother Nature can be unpredictable, but our response isn't. Our storm damage restoration service is comprehensive, addressing everything from fallen trees to water intrusion. We'll secure your property, prevent further damage, and restore your home or business to its pre-storm condition, giving you one less thing to worry about in the aftermath of severe weather.
House flooded by water.

Water Damage Restoration

Water damage waits for no one, and neither do we. Our water damage restoration service is available 24/7, ready to tackle everything from minor leaks to major floods. We use advanced drying techniques and equipment to extract water, dry out your space, and prevent secondary issues like mold growth. With Five Stars Restoration, you're not just getting a cleanup crew; you're getting peace of mind.
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Here's what our satisfied customers are saying...

At Five Stars Restoration, we take pride in providing exceptional disaster recovery and restoration solutions to our customers. We would be grateful if you could share your thoughts about our locally owned business with others. Your feedback helps us improve and helps others make informed decisions. Please take a moment to leave a review of Five Stars Restoration and let others know what you think.

Frequently Asked Questions

  • How quickly can you respond to an emergency?

    When property damage occurs, timing matters. As a dedicated restoration company in Richmond, VA, we provide rapid emergency response services designed to limit further structural damage and reduce long-term repair costs. Our team arrives prepared with professional equipment to assess the situation, secure the property, and begin mitigation immediately. 

  • What should I do before your team arrives?

    Safety should always come first. If possible, turn off electricity and water sources in affected areas and avoid contact with standing water. Once our technicians arrive, they will conduct a detailed inspection and outline the next steps. As an experienced restoration company in Richmond, VA, we guide homeowners through these first critical hours with clear communication and practical direction.

  • How do you prevent long-term damage after water exposure?

    Water can penetrate walls, flooring, and insulation quickly. Our process includes moisture detection, professional extraction, and controlled drying using advanced equipment. As a professional restoration company in Richmond, VA, we monitor humidity levels and structural moisture content to ensure the property is thoroughly dried before repairs begin.

  • Can water damage affect areas that are not visible?

    Yes. Moisture often travels behind walls and under flooring. Without proper drying, it can compromise framing and subfloors. Our team performs detailed inspections using industry-grade tools to locate hidden moisture pockets. By addressing these areas early, our restoration company in Richmond, VA helps prevent additional repair costs down the line.

  • What does the fire damage cleanup process involve?

    Fire damage often includes soot, smoke residue, and odor concerns. Our process involves debris removal, deep cleaning, deodorization, and repair of damaged materials. As a reliable restoration company in Richmond, VA, we carefully evaluate structural integrity and ensure that all affected areas are properly treated before reconstruction begins.

  • Can smoke odors be completely removed?

    Smoke particles can settle into porous materials such as drywall, upholstery, and wood. We use professional-grade deodorization techniques and air filtration systems to neutralize odors at the source. Thorough treatment ensures the space feels clean and safe once restoration is complete.

  • How do you stop mold from returning after removal?

    Successful remediation requires more than removing visible growth. Moisture control is essential. We identify contributing factors such as leaks or ventilation issues and correct them as part of the process.

  • What are the signs that mold may be present in my home?

    Common indicators include musty odors, discoloration on walls or ceilings, peeling paint, or increased allergy symptoms indoors. If you notice any of these warning signs, early evaluation can help minimize the extent of remediation needed.

  • What steps are taken after storm damage occurs?

    Storms can cause roof damage, broken windows, and water intrusion. Our team secures exposed areas, removes debris, and evaluates structural concerns before starting restoration. Acting quickly reduces the likelihood of further deterioration and helps restore stability to the property.

  • Can you handle both minor and severe storm damage?

    Yes. Whether the issue involves localized water intrusion or widespread structural impact, our experienced technicians develop a clear restoration plan tailored to the situation.

  • Do you provide reconstruction after mitigation is complete?

    Yes. After mitigation services such as drying or debris removal, reconstruction may be necessary. Our team coordinates repairs, flooring replacement, drywall installation, and finishing work to return the property to its pre-loss condition. 

  • Can I make upgrades during the restoration process?

    Many property owners choose to enhance their space during reconstruction. We can discuss options for updated finishes or layout adjustments while maintaining focus on restoring structural integrity and functionality.

  • How do you ensure safety during restoration projects?

    We follow strict industry protocols to protect both occupants and technicians. This includes containment measures, air filtration systems, and safe material handling procedures. Each project is carefully managed to maintain a secure environment from start to finish.

  • What makes your approach different from other companies?

    Our approach centers on detailed assessments, consistent communication, and comprehensive service. From emergency mitigation to final repairs, we prioritize efficiency and professionalism. Every project is overseen carefully to ensure expectations are met, and the property is fully restored.

  • How can I reduce the risk of future property damage?

    Routine maintenance plays a major role in preventing costly repairs. Inspect roofing, plumbing systems, and drainage regularly. Address small leaks promptly and ensure proper ventilation in high-moisture areas. Preventive attention can significantly reduce the likelihood of major restoration needs and limit the need for a restoration company in Richmond, VA in the future.